Compassionate. Attentive. Responsive.

Hamlin Place IT Service Desk

Support for skilled nursing operations, rehabilitation services, and resident technology help.

Skilled Nursing / Facility Support Rehab / Therapy Support Resident Tech Help Check Ticket Status Emergency IT Contact

Choose Support Type

Skilled Nursing / Facility Support

Skilled Nursing / Facility

For nursing, administration, workstations, printers, PointClickCare, accounts, email, and facility operations.

Open Support Path

Rehab / Therapy Support

Rehab / Therapy

For therapy gym, NetHealth, rehab department devices, rehab printing, and rehab workflow systems.

Open Support Path

Resident Tech Help

Resident Tech

For TVs, Wi-Fi, Roku, Firestick, iPads, phones, and personal device support.

Open Support Path

Facility Common Issues

PointClickCare issue

Workstation issue

Printer issue

Password reset

Email / Microsoft 365

Network / Internet outage

Rehab Common Issues

NetHealth issue

Therapy workstation issue

Rehab printer issue

Rehab Wi-Fi / network issue

Therapy account/access request

Resident Common Issues

TV not working

Wi-Fi help

Roku help

Firestick help

iPad help

Phone connectivity help

Support Hours and Escalation

Business Hours: Monday through Friday, 10:00 AM - 4:00 PM

After-Hours On-Call: 561.000.1900 (placeholder)

Emergency IT Line: 561.000.1999 (placeholder)

Escalation: IT Manager -> Administrator On Duty -> Executive Leadership

Patient-care-impacting issues should always be escalated by phone immediately.

Escalation Reminder

PointClickCare and facility-wide outages should be treated as critical.

NetHealth outages affecting rehab operations have a dedicated escalation path.

Resident TV and streaming issues remain separate from patient-care-impacting outages unless otherwise determined.

Response Expectations

Critical Patient-Care-Impacting Issue

Immediate phone escalation + technician triage within 15 minutes

Standard Facility Request

First response within 1 business hour

Standard Rehab Request

First response within 1 business hour

Resident Support Request

First response within 2 business hours

Hamlin Place IT Service Desk

2180 Hypoluxo Road, Lantana, FL 33462

Phone: 561.582.3000

Fax: 561.582.2675

IT-specific contact placeholders are available in the site footer.