Urgent Escalation

Emergency IT Contact

How to escalate urgent technology problems by operational area.

Urgent issues: call, don't just submit a ticket

For patient-care-impacting issues, call the IT Service Desk at (561) 582-3000 x4050.

Skilled Nursing / Patient-Care Impacting Issue

PointClickCare outages and facility-wide operational failures are critical.

Call (561) 582-3000 x4050 immediately, then submit a Facility Support ticket with the details.

Rehab / Therapy Critical Workflow Issue

NetHealth outages that stop therapy operations are critical.

Call (561) 582-3000 x4050 and let the rehab operations lead know, then submit a Rehab Support ticket.

Resident Technology Requests

TV, Wi-Fi, streaming and personal device problems are handled as routine requests.

Submit a Resident Tech Help request. These are kept separate from clinical outages.

If you can't reach the IT Service Desk

Notify the Administrator on Duty, who will escalate to IT leadership.

Escalation order: IT Manager → Administrator on Duty → Executive Leadership.